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	<title>Temperfield Blog</title>
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	<link>http://blog.temperfield.ro</link>
	<description>tehnologie, articole IT pentru factori de decizie, noutati</description>
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		<title>My VCAP-DCA / VDCA410 exam experience</title>
		<link>http://blog.temperfield.ro/2011/04/14/my-vcap-dca-vdca410-exam-experience/</link>
		<comments>http://blog.temperfield.ro/2011/04/14/my-vcap-dca-vdca410-exam-experience/#comments</comments>
		<pubDate>Thu, 14 Apr 2011 15:31:17 +0000</pubDate>
		<dc:creator>calin</dc:creator>
				<category><![CDATA[VMware]]></category>
		<category><![CDATA[certification]]></category>
		<category><![CDATA[it]]></category>
		<category><![CDATA[sysadmin]]></category>
		<category><![CDATA[vSphere]]></category>

		<guid isPermaLink="false">http://blog.temperfield.ro/?p=74</guid>
		<description><![CDATA[For those not familiar with VMware certification paths take a look here. In short, for those in a hurry &#8230; wooowwww I don&#8217;t have my results yet. I will have them in 10 business days starting today. Hopefully I will not need to visit the testing centre for this exam again. My heart will tremble [...]]]></description>
			<content:encoded><![CDATA[<p>For those not familiar with VMware certification paths take a look <a href="http://mylearn.vmware.com/mgrReg/plan.cfm?plan=16657&amp;ui=www_cert" target="_blank">here</a>.</p>
<p>In short, for those in a hurry &#8230; wooowwww <img src='http://blog.temperfield.ro/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' />  I don&#8217;t have my results yet. I will have them in 10 business days starting today. Hopefully I will not need to visit the testing centre for this exam again. My heart will tremble every time I will see *VMware* in my Inbox <img src='http://blog.temperfield.ro/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p><strong>UPDATE 27.04.2011</strong> I got my exam score report. PASSED. yeiiii! <img src='http://blog.temperfield.ro/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>Very well done <em>VMware education</em> &#8211; this was the most demanding exam that I&#8217;ve been through so far. Very well prepared, it&#8217;s clear that there is a lot of effort involved to prepare &amp; to deliver it like you did.</p>
<p>Now, back to my exam experience.</p>
<p><span style="text-decoration: underline;"><strong>Preparation time</strong></span></p>
<p>I have invested about 40 hours during last 1 week and a half to prepare this exam. At the end of exam I was far from happy with what I&#8217;ve did (see bellow). Of course, this evaluation is in line with my high satisfaction standards <img src='http://blog.temperfield.ro/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>Will it be enough for you? Maybe more or less &#8211; depending on your knowledge and experience.</p>
<p>In order to have a clear picture from where I have started from, let me tell in a few words about my background:  I have more than 15 years of experience in IT field, mostly Linux/UNIX, IT architecture &amp; design, planning, performance troubleshooting. During these years I&#8217;ve been through different roles Technical Project Manager, IT Systems Specialist, IT consultant, IT trainer and software developer in early days. Since a few years ago I am teaching several IBM classes  &#8211; *NIX (Linux &amp; AIX), any storage system sold by IBM from entry-level to enterprise, SAN classes. I am also a VCI (VMware Certified Instructor). I have used vSphere since it was called VMware Infrastructure so a few years of experiece behind.</p>
<p><span style="text-decoration: underline;"><strong>What have I used to prepare?</strong></span></p>
<ul>
<li><a href="http://mylearn.vmware.com/mgrReg/plan.cfm?plan=16657&amp;ui=www_cert" target="_blank">Exam blueprint</a></li>
<li>several VMware classes documentation &#8211; mainly ICM &amp; Troubleshooting class</li>
<li>online resources &#8211; mainly <a href="http://www.seancrookston.com/vcap-dca/" target="_blank">Sean Crookston&#8217;s guide</a>, <a href="http://www.kendrickcoleman.com/index.php?/Tech-Blog/vcap-datacenter-administration-exam-landing-page-vdca410.html" target="_blank">Kendrick Coleman</a>&#8216;s guide,<a href="http://www.yellow-bricks.com/" target="_blank">Duncan Epping&#8217;s</a> and <a href="http://www.ntpro.nl/blog/" target="_blank">Eric Sloof&#8217;s</a> blogs. Thank you guys. Your efforts helped me a lot.</li>
<li><a href="http://www.vmware.com/support/pubs/" target="_blank">official documentation</a> (&#8216;course <img src='http://blog.temperfield.ro/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' />  )</li>
<li>a lot of other resources linked from the guides above</li>
</ul>
<p>What I have sincerely missed the most these days? A tablet. This kind of exam could be  your justification (if you need any) to buy a tablet at last <img src='http://blog.temperfield.ro/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p><span style="text-decoration: underline;"><strong>The exam. How is it? How was it for me?<br />
</strong></span></p>
<p>If you didn&#8217;t already see the <a href="http://mylearn.vmware.com/courseware/82526/VCAPDCA_Tutorial.swf" target="_blank">UI demo</a> for this exam take a short peek. Now you know &#8211; this exam evaluates you only for your ability <strong>to do stuff</strong> around VMware vSphere products family. You are given a live &amp; living remote lab where you should perform several tasks. No multiple choices, no questions asked. Just do your job on a live remote lab considering the task requirements.</p>
<p>Regarding my challenges during the exam: <em> </em></p>
<p><span style="text-decoration: underline;">lab  passwords</span> In my study lab I am using several passwords and I have get used to them. This seemed to be a drawback during the exam. Even though VMware made significant efforts to make credentials easily accessible for me the home-lab routine played a more important role <img src='http://blog.temperfield.ro/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' />  <em></em></p>
<p><span style="text-decoration: underline;">time-time-time</span> Even if I will put it 10 times in a row I will not be able to stress it enough. One might assume there is a plenty time for anything (stretching &amp; a short nap included). WRONG. You will get around 40 task which you need to complete in around <strong>5 minutes each</strong>. How long does it take for you now to complete one task? 30min, 1hour? Maybe you&#8217;re just going again through the documentation, reading some VMware communities post&#8230; Well, come down to earth. If you didn&#8217;t go through a specific task back at home please consider that you will have low chances to get it done when you will be required to complete it at exam time. If not prepared so well, you&#8217;ll better have some spells &amp; magic in your backpack or reschedule your exam a few weeks later <img src='http://blog.temperfield.ro/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p><span style="text-decoration: underline;">click inside</span> When you switch from task description to live lab you need to click inside, similar to consoles opened though vSphere Client. It took me some time to get accustomed to that</p>
<p><span style="text-decoration: underline;">I got disconnected for about 5 minutes</span> You get more and more pressure on your shoulders while the remaining time to complete the exam decreases. About 30 minutes before my scheduled ending time I got disconnected from remote lab. This lasted for about 5 minutes and maybe another 5 minutes to re-establish connections and everything at remote lab. Ten minutes in the last exam hour are different than 10 minutes at the begging of the exam. Very-very annoying <img src='http://blog.temperfield.ro/wp-includes/images/smilies/icon_sad.gif' alt=':(' class='wp-smiley' /> </p>
<p><span style="text-decoration: underline;">No nothing inside the testing room</span> During the exam you are not allowed to bring anything inside. A scheduled break for a smoke, a snack, a glass of water you name it would have been a God sent angel for me.</p>
<p><span style="text-decoration: underline;">Testing centre mouse &amp; keyboard</span> Well, when everything counts towards you being successful or not I think you have the right to be picky. Even though the monitor was great, the mouse &amp; keyboard were somehow impacting the exam experience. During the exam I have used an old ball mouse (maybe uncleaned <img src='http://blog.temperfield.ro/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> ), it was a challenge to point to anything. Add on top the fact that the lab is remote, it takes some time to redraw your screen. Any failure to click on something, drag&amp;drop something could mean precious lost seconds. The keyboard was better, but awkwardly placed under the desk  because it was not enough space to push my chair backwards to slide the keyboard outside <img src='http://blog.temperfield.ro/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p><span style="text-decoration: underline;"><strong>Tips &amp; Tricks</strong></span></p>
<p>You will need a practice lab. That&#8217;s for sure. Even if you have a job which brings you in front of vSphere client daily I am sure you didn&#8217;t perform each and every task from the stated objectives in the blueprint.</p>
<p>Consider that you will not be able to google stuff around during the exam and you will not have access to your bookmarks which you may be using while at home/work. There is a huge impact in productivity when you need to know stuff by heart &#8211; for instance the difference between <em>das.failuredetectiontime</em> and <em>das.failuredetectioninterval</em>. You will not  have access to your usual sources of information.</p>
<p>Keep in mind that you need to have experience with both ESX &amp; ESXi.</p>
<p>Even though you are warned before starting the exam I think it worth mentioning: your entire work will be evaluated only once, after the exam has ended. Take care for the steps you are performing not to affect the previous completed tasks.</p>
<p>You might have tasks dependencies. Task 3 not completed? Maybe you cannot perform task 25 without it.</p>
<p>Can you perform the same tasks from GUI and command line? Or vCLI, PowerCLI, vMA are the perfect strangers for you? <img src='http://blog.temperfield.ro/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p><span style="text-decoration: underline;"><strong>How does it ended for me?</strong></span></p>
<p>I did not complete all tasks and I didn&#8217;t approach the last one. Once exited the exam room I was puzzled like when you step down from a <a href="http://www.google.ro/search?q=montagne+russe&amp;num=10&amp;source=lnms&amp;tbm=isch&amp;biw=1290&amp;bih=840" target="_blank">montagne russe</a>. I was hungry, thirsty and under some physical pressure which made be to hurry into a rest room <img src='http://blog.temperfield.ro/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>But the most important thing &#8211; I was surprised by the exam intensity and not happy at all with how well I did. Let&#8217;s hope for the best now, waiting for VMware to send me the results.</p>
<p><span style="text-decoration: underline;"><strong>Thoughts</strong></span></p>
<p>I think it is a very good experience for every VCP to prepare for this exam. You will for sure learn more, you will experiment things never tried into production environment. You will see it for yourself once you&#8217;ve read the objectives from the blueprint what stuff you&#8217;ve never had the chance to experiment with. For instance vCenter Heartbeat? Orchestrator? <img src='http://blog.temperfield.ro/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>For sure there is a significant difference in <em>what&#8217;s required</em> between VCP &amp; VCAP-DCA. I see great value in owning this certification as nobody could argue your guru abilities and experience with vSphere, further more there is a different level &#8211; you will be an <em><strong>Advanced Professional</strong></em> after all.</p>
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		<slash:comments>3</slash:comments>
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		<item>
		<title>Google si detectarea cenzurii pe Internet</title>
		<link>http://blog.temperfield.ro/2011/03/22/google-si-detectarea-cenzurii-pe-internet/</link>
		<comments>http://blog.temperfield.ro/2011/03/22/google-si-detectarea-cenzurii-pe-internet/#comments</comments>
		<pubDate>Tue, 22 Mar 2011 20:44:58 +0000</pubDate>
		<dc:creator>calin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blog.temperfield.ro/?p=71</guid>
		<description><![CDATA[Google cheltuieste 1 milion de dolari pe un proiect acordat cercetatorilor de la Georgia Tech care va avea ca scop dezvoltarea de unelte simple ce vor putea detecta cenzura, limitarile de banda sau modificarile continutului original. Ca si scop nu vor fi acoperite doar PC-urile si laptop-urile devenite deja &#8220;traditionale&#8221; ci si telefoanele mobile si [...]]]></description>
			<content:encoded><![CDATA[<p>Google cheltuieste 1 milion de dolari pe un proiect acordat cercetatorilor de la Georgia Tech care va avea ca scop dezvoltarea de unelte simple ce vor putea detecta cenzura, limitarile de banda sau modificarile continutului original.</p>
<p>Ca si scop nu vor fi acoperite doar PC-urile si laptop-urile devenite deja &#8220;traditionale&#8221; <img src='http://blog.temperfield.ro/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' />  ci si telefoanele mobile si tabletele.</p>
<p>Pentru mai mult click <a title="Google cheltuieste 1 milion de dolari pentru detectarea cenzurii" href="http://arstechnica.com/tech-policy/news/2011/03/google-spends-1-million-on-censorship-and-throttling-detection.ars" target="_blank">aici</a>.</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>VMware anunță disponibilitatea clientului View pentru iPad cu suport PCoIP</title>
		<link>http://blog.temperfield.ro/2010/09/10/vmware-anun%c8%9ba-disponibilitatea-clientului-view-pentru-ipad-cu-suport-pcoip/</link>
		<comments>http://blog.temperfield.ro/2010/09/10/vmware-anun%c8%9ba-disponibilitatea-clientului-view-pentru-ipad-cu-suport-pcoip/#comments</comments>
		<pubDate>Fri, 10 Sep 2010 06:38:54 +0000</pubDate>
		<dc:creator>calin</dc:creator>
				<category><![CDATA[desktop virtualization]]></category>
		<category><![CDATA[virtualizare]]></category>

		<guid isPermaLink="false">http://blog.temperfield.ro/?p=63</guid>
		<description><![CDATA[O dată cu lansare View 4.5, VMware a anunțat ca va asigura suport pentru Apple iPad. Clientul iPad View va folosi PCoIP (PC over IP) pentru a se conecta la serverele View. In acest nou client VMware a creat mai multe custom gestures pentru a îmbunătăți  integrarea cu desktop-ul Windows. O parte din aceste &#8220;gesturi&#8221; [...]]]></description>
			<content:encoded><![CDATA[<p>O dată cu lansare View 4.5, VMware a anunțat ca va asigura suport pentru Apple iPad.</p>
<p>Clientul iPad View va folosi PCoIP (PC over IP) pentru a se conecta la serverele View.</p>
<p>In acest nou client VMware a creat mai multe <em>custom gestures</em> pentru a îmbunătăți  integrarea cu desktop-ul Windows. O parte din aceste &#8220;gesturi&#8221; sunt cele de mai jos:</p>
<ul>
<li>Gesture to bring up iPad keyboard</li>
<li>They created a virtual touchpad</li>
<li>System preference settings to allow for client personalization</li>
<li>A system monitor to show you about network performance</li>
</ul>
<p>Pentru un preview al acestui client urmariti <a href="http://www.youtube.com/watch?v=KCIiT641nvM&amp;feature=player_embedded">acest video YouTube</a>.</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Imagine Virtually Anything &#8211; Secure Multi-Tenancy</title>
		<link>http://blog.temperfield.ro/2010/09/10/imagine-virtually-anything-secure-multi-tenancy/</link>
		<comments>http://blog.temperfield.ro/2010/09/10/imagine-virtually-anything-secure-multi-tenancy/#comments</comments>
		<pubDate>Fri, 10 Sep 2010 06:32:31 +0000</pubDate>
		<dc:creator>calin</dc:creator>
				<category><![CDATA[news]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[virtualizare]]></category>

		<guid isPermaLink="false">http://blog.temperfield.ro/?p=57</guid>
		<description><![CDATA[Cisco, NetApp și VMware au încheiat un parteneriat pentru a livra impreună soluții pentru centre de date &#8220;dinamice&#8221;. Dupa adoptarea virtualizării pentru o eficiență dramatic îmbunătățită cu privire la costurile hardware si agilitatea aplicațiilor, pasul următor este acela de a asigura noi standarde din punct de vedere al asigurării securității pentru aplicațiile ce folosesc partajat [...]]]></description>
			<content:encoded><![CDATA[<p>Cisco, NetApp și VMware au încheiat un parteneriat pentru a livra impreună soluții pentru centre de date &#8220;dinamice&#8221;.</p>
<p>Dupa adoptarea virtualizării pentru o eficiență dramatic îmbunătățită cu privire la costurile hardware si agilitatea aplicațiilor, pasul următor este acela de a asigura noi standarde din punct de vedere al asigurării securității pentru aplicațiile ce folosesc partajat această infrastructură hardware comună (servere, comunicații, stocare).</p>
<p>In același timp, există noi posibilități cu privire la a asigura diferite standarde de calitate pentru servicii (SLA) deși resursele hardware se folosesc partajat.</p>
<p>Vă invit sa vizitați site-ul <a href="http://www.imaginevirtuallyanything.com/">http://www.imaginevirtuallyanything.com/</a> pentru mai multe informații.</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
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		<title>10 întrebări pentru firma de outsourcing IT pe care doreşti să o contractezi</title>
		<link>http://blog.temperfield.ro/2010/08/26/10-intrebari-pentru-firma-de-outsourcing-it-pe-care-doresti-sa-o-contractezi/</link>
		<comments>http://blog.temperfield.ro/2010/08/26/10-intrebari-pentru-firma-de-outsourcing-it-pe-care-doresti-sa-o-contractezi/#comments</comments>
		<pubDate>Thu, 26 Aug 2010 09:46:11 +0000</pubDate>
		<dc:creator>bogdan</dc:creator>
				<category><![CDATA[SLA]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[externalizare]]></category>
		<category><![CDATA[it]]></category>
		<category><![CDATA[mentenanta]]></category>
		<category><![CDATA[outsourcing]]></category>

		<guid isPermaLink="false">http://blog.temperfield.ro/?p=25</guid>
		<description><![CDATA[Când ai un business, inevitabil acesta se afla intr-o stransa dependenta de calculatoare, servere, aplicaţii, internet etc. Este un fapt invariabil în aceste timpuri şi, mai important, este vital pentru că informaţia şi viteza cu care ajungi la aceasta înseamnă diferenţa între profit şi pierdere. In aceste conditii, o firma de outsourcing IT care sa [...]]]></description>
			<content:encoded><![CDATA[<p>Când ai un business, inevitabil acesta se afla intr-o stransa dependenta de calculatoare, servere,  aplicaţii, internet etc. Este un fapt invariabil în aceste timpuri şi, mai  important, este vital pentru că informaţia şi viteza cu care ajungi la aceasta înseamnă diferenţa între profit şi pierdere. In aceste conditii, o firma de outsourcing IT care sa rezolve si mai ales sa previna diversele probleme care pot sa apara in sistemul IT devine un &lt;must&gt;.<br />
Dar  cum analizezi oferta? Dacă ai cunoştinţele tehnice  încât să poţi face diferenţa între calitatea serviciilor oferite de furnizorii de pe piata, probabil că iţi vei rezolva singur problemele. Ştim că este dificil şi ca să vă ajutăm să  nu ajungeţi în situaţia neplăcuta de a plăti prea mult pentru prea puţin  venim în ajutorul vostru cu un set de 10 întrebări pe care le poţi pune  posibilului furnizor de servicii astfel încât să poţi face  distincţie între profesioniştii de care ai nevoie şi începătorii care  îţi pot oferi mai multe bătăi de cap decât soluţii. Aceste întrebări  sunt concepute nu numai pentru a obţine răspunsuri ci şi pentru a testa  expertiza tehnică şi de business a viitorului partener.<br />
<strong>1. Care sunt certificările pe care le au  membrii echipei dumneavoastră?</strong></p>
<p>O soluţie de outsourcing se diferenţiază de o soluţie “in  house” prin experienţa cumulată a echipei care livrează soluţiile.  Expertiza lor este vizibilă prin certificările obţinute (specialisti  Cisco, Microsoft, VMWare etc)</p>
<p><strong>2. Ok, imi veţi rezolva  problemele. Dar ce veţi face ca ele să nu se mai repete? </strong></p>
<p>O soluţie de întreţinere  ar trebui să includă o modalitate de evaluare regulată a sistemelor  pentru preîntâmpinarea apariţiei de probleme. Cereţi informaţii  specifice despre cum realizează tehnicienii respectivi aceste  evaluări.</p>
<p><strong>3. Ce SLA îmi oferiţi prin  contract?</strong></p>
<p>Service Level Agreement-ul este un angajament prin care furnizorul se  obligă ca într-un timp specificat în contract să aloce o resursă, să  furnizeze un remediu temporar şi unul final la problema dumneavoastră.  Prezenţa unui SLA în contract, comunicarea acestuia şi agreerea lui,  toate acestea vă vor scuti de discuţii ulterioare inutile legate de  diferenţele de timp dintre semnalarea problemei şi apariţia  tehnicianului la sediul firmei dumneavoastră.</p>
<p><strong>4. Serverele mele sunt  importante pentru business-ul meu. Aveţi o soluţie de monitorizare a  echipamentelor strategice? Pot avea şi eu acces la ea? </strong></p>
<p>O soluţie de monitorizare nu numai că vă va salva timpul dumneavoastră pentru ca nu veţi mai fi nevoit să semnalaţi  incidentul, dar va şi scădea timpul de rezolvare a incidentului;  tehnicienii vor vedea defecţiunea înainte ca dumneavoastră să o  semnalaţi, poate chiar să o sesizaţi. De ce să nu urmăriţi sau să fiţi  înştiinţat pe mail de apariţia incidentelor, alocarea resurselor şi  soluţionarea lor în timp real?</p>
<p><strong>5. Care este portofoliul  firmei dumneavoastra?</strong></p>
<p>Portofoliul unei firme nu numai că vă va arăta unde se situeaza  aceasta ca nivel al ofertei ci şi experienţa acumulată în oferirea de  soluţii complexe.</p>
<p><strong>6. Ce soluţii puteţi oferi  pentru a-mi scădea CapEx-ul şi OpEx-ul?</strong></p>
<p>O firmă de outsourcing trebuie să ofere soluţii şi atunci când nu  sunt cerute. Puţini manageri au cunoştinţele necesare pentru a şti cum  îşi poti scădea cheltuielile firmei legate de IT dar de aceea  contractezi un partener şi nu un furnizor, nu?  Iar un partener iţi  sugerează în mod constant metode de a creşte randamentul şi  profitabilitatea, mai ales în condiţiile actuale.</p>
<p><strong>7. Ce soluţii de business  informatizate puteţi livra? </strong></p>
<p>Un partener IT trebuie să aibă noţiuni clare de business  pentru a înţelege necesităţile dumneavoastră şi a balansa constant  nivelul investiţiei cu cel al profitabilităţii. Astfel ar trebui nu doar  să implementeze direct ci si să poată superviza implementări de soluţii  de business de tip ERP, CRM.</p>
<p><strong>8. Ce soluţii de securitate  puteţi implementa pentru clientii dumneavoastră? </strong></p>
<p>Pentru o companie de outsourcing IT ar trebui să fie clar că  protejarea datelor afacerii este o necesitate stringentă. Soluţiile de  securitate ar trebui să conţină pe lângă scanarea de viruşi de pe  staţiile de lucru, scanarea site-urilor accesate, scanarea mail-urilor,  antispam pentru mail, restricţionarea accesului la site-uri cu conţinut  neproductiv, soluţii de protecţie la tentative de acces neatorizat  (firewall, IDS, IPS), backup pentru servere dar şi staţii de lucru. Mai  mult, o soluţie optimă nu ar trebui să genereze pentru dumneavoastră  cheltuieli suplimentare contractului de întreţinere (de ex. pentru  achiziţii costisitoare de licenţe).</p>
<p><strong>9. Aveţi o soluţie de raportare  a incidentelor? </strong></p>
<p>O companie de outsourcing trebuie să pună gratuit la dispoziţia  clientului o metodă electronică de raportare a incidentelor. Pe lângă a  fi o metodă necostisitoare de semnalare a incidentelor, o astfel de  soluţie vă va permite evaluarea timpului de răspuns şi a celui de  soluţionare a problemei în cazul incidentelor şi astfel o metodă de  evaluare constantă a furnizorului de servicii.</p>
<p><strong>10. Ce servicii adăugate îmi  puteţi oferi ataşat contractului de mentenanţă?</strong></p>
<p>O companie de outsourcing trebuie să înţeleagă valoarea serviciilor  adăugate pentru clientul său pentru a putea oferi sugestii în această  privinţă. Cel mai usor să vă demonstreze acest lucru ar prin oferirea  unui astfel de serviciu. De exemplu compania noastră oferă gratuit la  orice contract de mentenanţă o implementare gratuită a unei aplicaţii  CRM de monitorizare a activităţilor de vânzări.</p>
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		<title>Lupta impotriva criminalitatii prin tehnologie</title>
		<link>http://blog.temperfield.ro/2010/08/26/lupta-impotriva-criminalitatii-prin-tehnologie/</link>
		<comments>http://blog.temperfield.ro/2010/08/26/lupta-impotriva-criminalitatii-prin-tehnologie/#comments</comments>
		<pubDate>Thu, 26 Aug 2010 07:05:31 +0000</pubDate>
		<dc:creator>calin</dc:creator>
				<category><![CDATA[news]]></category>
		<category><![CDATA[technology]]></category>

		<guid isPermaLink="false">http://blog.temperfield.ro/?p=22</guid>
		<description><![CDATA[Va amintiti filmul Minority Report? Se pare ca lupta impotriva criminalitatii in US incepe sa aiba inclusiv un factor proactiv de prevenire folosind tehnologia pentru a estima probabilistic cand se va intampla din nou. Mai multe detalii aici.]]></description>
			<content:encoded><![CDATA[<p>Va amintiti filmul <a href="http://www.imdb.com/title/tt0181689/" target="_blank">Minority Report</a>? Se pare ca lupta impotriva criminalitatii in US incepe sa aiba inclusiv un factor proactiv de prevenire folosind tehnologia pentru a estima probabilistic cand se va intampla din nou. Mai multe detalii <a href="http://www.ktradionetwork.com/tag/richard-berk/" target="_self">aici</a>.</p>
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		<title>Linux tips for system administrators</title>
		<link>http://blog.temperfield.ro/2010/08/25/linux-tips-for-system-administrators/</link>
		<comments>http://blog.temperfield.ro/2010/08/25/linux-tips-for-system-administrators/#comments</comments>
		<pubDate>Wed, 25 Aug 2010 08:15:31 +0000</pubDate>
		<dc:creator>calin</dc:creator>
				<category><![CDATA[Linux]]></category>
		<category><![CDATA[Tips & Tricks]]></category>
		<category><![CDATA[sysadmin]]></category>

		<guid isPermaLink="false">http://blog.temperfield.ro/?p=18</guid>
		<description><![CDATA[Un tutorial nu foarte cunoscut cu o insiruire de tips &#38; tricks pentru administratorii de sistem Linux. Vi-l recomand cu incredere.]]></description>
			<content:encoded><![CDATA[<p>Un <a href="http://souptonuts.sourceforge.net/how_to_linux_and_open_source.htm"><strong>tutorial</strong></a> nu foarte cunoscut cu o insiruire de <em>tips &amp; tricks</em> pentru administratorii de sistem Linux. Vi-l recomand cu incredere.</p>
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		<title>Fraudsters Drain PayPal Accounts Through iTunes</title>
		<link>http://blog.temperfield.ro/2010/08/25/fraudsters-drain-paypal-accounts-through-itunes/</link>
		<comments>http://blog.temperfield.ro/2010/08/25/fraudsters-drain-paypal-accounts-through-itunes/#comments</comments>
		<pubDate>Wed, 25 Aug 2010 07:49:51 +0000</pubDate>
		<dc:creator>calin</dc:creator>
				<category><![CDATA[news]]></category>
		<category><![CDATA[security]]></category>
		<category><![CDATA[tehnology]]></category>

		<guid isPermaLink="false">http://blog.temperfield.ro/?p=7</guid>
		<description><![CDATA[Reports are appearing this morning about a major security hole in iTunes accounts linked to PayPal. At least one group of scammers has found a way to charge thousands of dollars to iTunes accounts through PayPal. Read more about it here.]]></description>
			<content:encoded><![CDATA[<p>Reports are appearing<img id="snap_com_shot_link_icon" src="http://i.ixnp.com/images/v6.40/t.gif" alt="" /> this morning about a  major security hole in iTunes accounts linked to PayPal.  At least one  group of scammers has found a way to charge thousands of dollars to  iTunes accounts through PayPal. Read more about it <a href="http://techcrunch.com/2010/08/23/paypal-itunes-fraud/">here</a>.</p>
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		<title>Hello world!</title>
		<link>http://blog.temperfield.ro/2010/08/20/hello-world/</link>
		<comments>http://blog.temperfield.ro/2010/08/20/hello-world/#comments</comments>
		<pubDate>Fri, 20 Aug 2010 09:49:17 +0000</pubDate>
		<dc:creator>calin</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blog.temperfield.ro/?p=1</guid>
		<description><![CDATA[Sunt convins ca titlul are o conotatie speciala pentru cei care au legatura cu dezvoltarea software &#8211; piatra de temelie a oricarui limbaj de programare sta in general intr-un cod care afiseaza acest mesaj Hello World Pornim la drum cu idealul de a crea continut cu relevanta atat pentru cei care sunt in aceeasi zona [...]]]></description>
			<content:encoded><![CDATA[<p>Sunt convins ca titlul are o conotatie speciala pentru cei care au legatura cu dezvoltarea software &#8211; piatra de temelie a oricarui limbaj de programare sta in general intr-un cod care afiseaza acest mesaj <em>Hello World </em> <img src='http://blog.temperfield.ro/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>Pornim la drum cu idealul de a crea continut cu relevanta atat pentru cei care sunt in aceeasi zona profesionala, cea a tehnologiei informatiei, cat si pentru cei care au nevoia de a se informa in legatura cu acest domeniu &#8211; manageri, factori de decizie, proprietari de afaceri.</p>
<p>Suntem convinsi ca putem contribui eficient la informarea in acest domeniu. Temperfield are o experienta de exceptie in domeniul tehnologiei informatiei si dorim sa o impartasim publicului.</p>
<p>Hai sa incepem si promitem sa ne adaptam in functie de necesitatile si dorintele cititorilor nostri pe parcurs!</p>
<p>Calin</p>
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